SMSL RAWPro-DAC1 Desktop DAC Review

SMSL's RAWPro-DAC1 is a desktop DAC listed at $419 in a single option. The page builds it around the ES9039MSPRO chip and a 16-core XMOS XU316 USB processor that it says handles 32bit/768kHz PCM and native DSD512. Inputs run to seven types, from USB Type-C and Optical to AES/EBU, I2S and Bluetooth V5.1, and the outputs are XLR and RCA. The page text describes noise and distortion only in adjectives, with no numbers.

Specifications

Options and pricing

RAWPRO-DAC1 at $419 is the only option, and it was orderable when the page was read. Its option name sits under a Color label but is just the model name, so no color choice is shown. Apart from a full-featured remote control, the page text names no accessories, cables or plug type.

How it compares

The SMSL SU-9 PRO costs $499.99 against $419 here, and its listing names two ES9039M Pro chips where the RAWPro-DAC1 uses one ES9039MSPRO. The SMSL D200 is listed at $319 with Bluetooth 5.1 and the same 32-bit/768kHz PCM and native DSD512 support. Pick the RAWPro-DAC1 for its listed XLR outputs and AES/EBU and I2S inputs; check the the store's page if budget matters more.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.