Sony WF-1000XM3 True Wireless Earbuds Review

Sony's WF-1000XM3 is a true wireless earbud listed at $109 in Platina or Black. The page lists a QN1e processor with 24bit audio signal processing, Alexa built-in and a touch control panel. Battery starts at up to 6 hours per charge and reaches up to 24 hours once the case is counted. Neither a Bluetooth version nor a codec is named.

Specifications

Options and pricing

Platina and Black are the two colors listed (Sony WF-1000XM3 Platina and Sony WF-1000XM3 Black), each at $109 and orderable when read. No other options appear, and the page does not describe what comes in the box. Controls are on a touch panel, and the page names the Sony Headphones Connect app for Android and iOS.

How it compares

The Moondrop Golden Ages 2 13mm Planar Magnetic Driver TWS Earbuds and the Moondrop UltraSonic Bluetooth 5.3 Hybrid Hi-Fi ANC True Wireless Earbuds both list at $89.99, below the XM3's $109, and name a driver design in their titles, which the XM3 page does not. At $59 the DUNU DTW 300 Bluetooth 5.4 True Wireless Earbuds put 50dB on their ANC, a figure absent here. The XM3 suits buyers who want Alexa and stated battery hours; the Moondrop pair suit buyers who care more about the driver design.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.