TRN Whale Shark IEMs Review

TRN's Whale Shark puts three dynamic drivers (10.5mm, 8mm and 6mm) and a 6mm planar magnetic driver into each shell, per the page, and is listed at $129.99. The page gives 16Ω, 110dB and 10Hz~40kHz, a 0.78mm 2-pin connector and swappable 3.5mm and 4.4mm plugs. It also lists three tuning nozzle sets and 15 pairs of ear tips.

Specifications

Options and pricing

Whale Shark is the only option listed, at $129.99, and it was orderable when the page was read. The page lists three nozzle sets (black, green and red rings), 15 pairs of ear tips and a cable with a swappable termination system holding 3.5mm and 4.4mm plugs. The page text gives no case, cable length or other box contents.

How it compares

The KEFINE Quatio 2DD +2BA Hybrid Drivers IEMs and the Moondrop Starfield II / Starfield 2 Dynamic Driver In-Ear Earphone are $129.99 like the Whale Shark, and the JUZEAR x KOTO POISE Series Nebula 1DD + 3BA + 1Planar Tribrid Drivers IEMs are $124.99. By name the Quatio uses two dynamic and two balanced armature drivers and the Nebula lists 1DD + 3BA + 1Planar. The Whale Shark suits buyers who want only dynamic and planar drivers; the Quatio and Nebula suit those who want armatures in the set.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.