FiiO HS19 Replacement Eartips (12 Pairs) Review

Twelve pairs of ear tips in five types make up the FiiO HS19 pack, listed at $12.99. The page text and the pictured contents table name Balanced, Vocal and Bass tips in S, M and L at 3 pairs each, plus Memory Foam in M at 2 pairs and Bi Flange in M at 1 pair. The pictures add a frosted black PP plastic storage case measuring 93x79x16mm and a weight of about 34g, which they attribute to the case in one place and to case plus tips in another. The pictures read give no nozzle diameters and no tip material beyond the word silicone in the store title.

Specifications

Options and pricing

A single option, HS19, is listed at $12.99 and was orderable when the page was read. Per the page text it holds Balanced, Vocal and Bass tips in S, M and L at 3 pairs each, Memory Foam tips in size M at 2 pairs and Bi Flange tips in size M at 1 pair, which the store title gives as 12 pairs. The pictures show the tips in a PP plastic storage case, and a pictured footnote says pictures are for reference only and the actual product may vary.

How it compares

The SHANLING SE100 Silicone Eartips For 4.9-6.5mm Nozzle is $9.90 and the DUNU S&S Pro Silicone Eartips For 4.6mm-6.5mm Nozzle is $13.90; both names give a nozzle range, while the HS19 title and the pictures read give none. At $12.99 for 12 pairs, the HS19 suits someone sampling several tip types before settling on one. The SHANLING and DUNU suit buyers who already have a nozzle size in their stated ranges.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty excludes carrying cases, ear tips and other accessories, and a note on its return page excludes ear tips (earplugs) and holsters from returns for hygiene reasons, so treat these as final sales once opened. Questions go to [email protected], the only contact the store lists: its pages name no company, street address or phone.

FiiO's own notice "A letter to FiiO fans" (undated) lists HiFiGo among sellers it has not authorized and recommends buying FiiO products from local agents. FiiO says it still services genuine products bought from such sellers if the buyer emails [email protected], but the buyer pays the freight and duties if a unit must go back to China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.