JNCY Premium Heart Picture Pendant Necklace Review
A personalized heart pendant necklace, 1.5 x 1.5 inches, with a photo and 252 cubic zirconia stones on a 20-inch rope chain with a lobster closure, in 14k yellow or white gold plating at $175. It suits someone who wants to wear a personal photo.
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Our verdict
A made-to-order photo pendant for someone who wants to wear a picture on a necklace, with the photo included in the $175 price and a 20-inch rope chain supplied. Look elsewhere if you want solid gold rather than gold plating, a choice of chain length, or clear instructions for submitting the photo. The main caveat is the short spec sheet and the unnamed base metal.
- Best for
- Someone who wants a personalized heart photo pendant on a 20-inch rope chain, in gold plating at $175.
- Skip if
- You want solid gold, a choice of chain length or stated steps for sending in the photo.
Why 3.4/5: Lifted by a stated $175 price that includes the photo and by size, stone-count and chain details; held back by a sparse spec sheet and by the personalized, made-to-order nature of the piece.
This is a made-to-order personalized pendant: a heart measuring 1.5 x 1.5 inches that carries a photo and 252 cubic zirconia stones, hung on a 20-inch rope chain with a lobster closure. The listing offers two plating colors, 14k yellow gold plated and 14k white gold plated, both at $175, and says the photo is included in that price.
Specifications
| Spec | Listing says |
|---|---|
| Metal type and color | 14k Yellow Gold Plated |
| Rhodium Plated | White Gold Only |
| Stone Count | 252 |
| Stone Type | Cubic Zirconia |
| Length (inches) | 20 |
| Closure | Lobster |
Options and pricing
Both plating colors, 14k yellow gold plated and 14k white gold plated, cost $175, which makes 2 variants. Rhodium plating is stated for the white gold finish only. The chain is a 20-inch rope chain and no other length is offered, and the pendant size is given once as 1.5 x 1.5 inches. The base metal under the plating is not named.
How it compares
The Custom Heart Photo Necklace lists $99 in 14k yellow gold plated with 16, 18 and 20 inch lengths, while this pendant lists $175 with one 20-inch chain. The Photo Engraved Heart Necklace lists from $265 in sterling silver, also in 16, 18 and 20 inch lengths, and the Custom Picture Pendant Necklace lists from $199 with a 1.6 total carat weight.
Shipping, returns and warranty
JNCY ships by USPS at no cost and says most items are made to order, about two weeks, with an estimated ship date on the product page (FedEx 2Day is $25 on US orders and does not shorten production). A signature is required on engagement rings, made-to-order designs and orders over $1,500. It also ships to Australia, Canada, France, Germany, Ireland, Italy, South Korea and the United Kingdom for a flat $50, with duties and taxes paid by the buyer. Returns: JNCY says personalized and custom pieces and sale or clearance items are final sale and cannot be returned; defects fall under the warranty. Warranty: free lifetime repair or replacement of manufacturing defects and two free cleaning visits in the first year; wear and tear, lost stones and clearance items are excluded.
Before you buy
JNCY Jewelers is a Miami jeweler whose domain was registered in 2020. Independent feedback is thin: a ProvenExpert page lists three ratings, all 5.00, from Facebook and The Knot with no review text, and searches on 19 October 2026 found no Trustpilot or BBB page for the store. JNCY's own pages disagree in places: the refund window is 30 days on the Refund policy page and 7 days in the FAQ, and the custom-bridal page says it offers no financing while the financing page lists several plans. Payments accepted include major cards, Affirm, Shop Pay and PayPal.
What we liked
- The listing says the photo is included in the $175 price
- Two plating colors at one price
- Pendant size (1.5 x 1.5 inches), stone count (252) and a 20-inch rope chain with a lobster closure are stated
- The listing describes the photo as scratch and water resistant
Worth noting
- The listing does not name the base metal under the plating or give a plating thickness
- Only one chain length, 20 inches, is listed, while two sibling listings show 16, 18 and 20 inch options
- The listing does not explain how the photo is sent or what image it needs
- No size is given for the cubic zirconia stones, only their count
Questions before you buy
What is the pendant made of?
The listing gives 14k yellow gold plated or 14k white gold plated, with rhodium plating for white gold only, and 252 cubic zirconia stones. It does not name the base metal.
What size is the pendant and what chain comes with it?
The pendant is listed at 1.5 x 1.5 inches and comes with a 20-inch rope chain with a lobster closure.
Is the photo included in the price?
Yes. The listing says the photo is included in the $175 price and describes it as scratch and water resistant. It does not explain how the photo is supplied.
Can I return it if I change my mind?
No for this piece. JNCY says custom-made personalized pieces and sale or clearance items are final sale and cannot be returned or exchanged. Manufacturing defects fall under its lifetime manufacturing warranty.
How long until it ships?
JNCY says most items are made to order and take about two weeks; the product page, cart and order email show an estimated ship date. USPS shipping is free, and FedEx 2Day ($25 on US orders) does not shorten production.
Sources & verification
What this review is based on and the day we last read it. Specs and claims from the maker are the maker’s own; the verdict and the rating are ours.
From the store
- Premium Heart Picture Pendant Necklace product page: specs, options and price (the buy buttons go there)Specs, options and the listed priceRead October 19, 2026
- JNCY Jewelers shipping policyFree USPS shipping, processing times, signature rules, international countries and flat feeRead October 19, 2026
- JNCY Jewelers refund policy30-day returns for pre-designed styles, final-sale and custom items, certificate feeRead October 19, 2026
- JNCY Jewelers warranty pageLifetime manufacturing warranty, free resizing and cleaning in year one, exclusionsRead October 19, 2026
- JNCY Jewelers FAQReturn wording (7 days), payment methods, care tips, international termsRead October 19, 2026
Independent
- ProvenExpert page for JNCY JewelersThree ratings, all 5.00 (two on Facebook, one on The Knot), no review textRead October 19, 2026
What we couldn’t verify
- The listing does not name the base metal under the gold plating or give the plating thickness.
- No steps are given for supplying the photo, and no image requirements are stated.
- The 252 stones are counted but not sized, and the listing does not show how they are arranged on the pendant.
- Independent testing or appraisal: we found none for this piece; the only outside feedback is a ProvenExpert page with three 5.00 ratings (two Facebook, one The Knot) and no text.
- JNCY's pages disagree on the refund window (30 days on the Refund policy page, 7 days in the FAQ).
Spotted an error or something out of date? Tell us and we’ll fix it and update the date.
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