SHANLING ONIX Waltz XM10 LTD Player Review

At 11.5mm thick, the SHANLING ONIX Waltz XM10 LTD is a stainless-steel Android player that its page calls the thinnest of its kind. It pairs an AKM AK4499EX DAC with an AK4191 and dual AD8397 headphone amplifiers, and runs Android 13 on a Snapdragon 665 with 6GB RAM and 128GB ROM. The player is $849; the page's other option is a case at $59.

Specifications

Options and pricing

Two options are listed: the player at $849, with the page showing a crossed-out price of $899, and Case Only at $59. Both were orderable when the page was read. The case is an accessory sold alone, so $59 is not the player's price. The page lists the 4.4mm balanced output as available via an adapter and its text does not say whether that adapter is included.

How it compares

For $739 the SHANLING ONIX Overture XM5 lists an ES9039PRO DAC and dual TPA6120 in its name, against the AK4499EX and AK4191 here at $849. The HiBy R6Pro Max is $999 and its spec line names 8-way I/V amplification, while the SHANLING M6 Pro is $703.12 with a pair of AKM AK4497EQ chips. The XM10 LTD suits buyers who want an AKM AK4499EX in an 11.5mm-thick body; the M6 Pro suits a smaller budget.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.