PROTOUR City 1.3 Urban Electric Bike Review
A grey-blue step-through e-bike (photos) at €1,199 whose page has no specification. The photos show a battery on the rear rack, a large front-wheel hub, an enclosed chain guard and a suspension fork; motor power, battery size, weight and range are not stated, so it suits only buyers who ask first.
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Our verdict
The City 1.3 might suit someone drawn to a step-through city bike with fenders, a chain guard and a rack-mounted battery, provided the seller confirms the motor, battery and brake details before they pay €1,199. Riders who want documented figures should look elsewhere. The main caveat is that the page's only long text describes the Storck erde.2, so the six photos are the only evidence of what this bike is.
- Best for
- A buyer who wants the step-through, fender-and-chain-guard layout in the photos and will get the specification from the seller first.
- Skip if
- You need a stated motor power, battery capacity or brake type before you buy.
Why 2.5/5: One listed price and six photos showing fenders, a chain guard and a suspension fork are all that lift it; no specification, a long text written for another brand's bike, store pages copied from Totem USA and no outside coverage hold it back.
A heading, one price and six photos make up the City 1.3's own page: €1,199 for a single 'Default Title' variant, with no specification table and no product copy. The photos show a grey-blue step-through frame with the battery on the rear rack, a large hub on the front wheel, an enclosed chain guard, full-length fenders and a front suspension fork. A long description further down is the same text as on the store's own Storck Erde.2 page and does not describe this bike.
Specifications
| Spec | Page says |
|---|---|
| Frame (photos) | Low-step (step-through), grey-blue, PRO TOUR logo |
| Battery position (photos) | On the rear rack |
| Front wheel (photos) | Large hub |
| Fork (photos) | Front suspension fork |
| Tires (photos) | CST Classic |
| Equipment (photos) | Enclosed chain guard, full-length fenders |
Options and pricing
One variant, 'Default Title', is listed at €1,199 and was in stock when read; there is no crossed-out price. The six photos show one grey-blue color, and the page gives no size choice, frame height or rider-height range.
How it compares
The PROTOUR City 5.3 Urban Electric Bike costs the same €1,199 and is just as undocumented, but its photos show a down-tube battery and a motor housing at the cranks instead of this bike's rear-rack battery and front hub. The PROTOUR M920 City Electric Bike at €899 at least states a 250W motor, 25 km/h and a 40-60 km range per its page, though its photos show a mountain-bike-style frame.
Shipping, returns and warranty
Where it sells: the store's country selector lists 25 EU countries (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), with prices in euros (a few countries in their own currency); there is no option for the US, UK, Canada, Australia or New Zealand. Shipping: each product page says every order ships free by DHL or UPS, except to Cyprus and Malta, in 3 to 7 business days. The separate shipping policy page says something else: free shipping to the lower 48 US states, a flat fee for refused shipments, and 'Totem' as the company shipping by FedEx and USPS, with a Totem USA support address, so it is another company's text and cannot be relied on. Returns: product pages give 30 days in three cases (an unopened item with proof of purchase, a defective motor, battery or frame shown with photos or video, and a 'ride trial' return if the bike was ridden under 10 km and shows no wear), a prepaid label and a refund 3 days after inspection, and exclude used products, batteries, special orders and accidental damage. The return policy page says 30 days for unworn items in original packaging, adds that sale items cannot be returned, gives EU buyers a 14-day cooling-off right and still tells you to send returns to '[INSERT RETURN ADDRESS]', a template placeholder. Warranty: product pages show a '2-Year Warranty' label; the warranty policy page is the limited warranty of Totem USA LLC of McKinney, Texas, which covers US purchases only (frame for life, electronics 1 year) and names Totem bikes. Payment: the store's Klarna page offers monthly payments in 3, 6 or 12 installments.
Before you buy
The page shows no customer reviews. Company: the store's legal page names PRO TOUR BIKE at Aleea Zambilelor 28, Piatra Neamt, Romania, with business registration number 51300185, which we could not check against a registry. The About page says the bikes are 'Crafted in Czech' by three factories, and a page titled 'test' calls PROTOUR the flagship e-bike brand of Golden Wheel Group, active since 1987, with 258 tests per bike; no certificate or test report is linked. The domain was registered on 19 February 2025. Trustpilot has no profile for protourbike.com, and web searches on 22 October 2026 found no independent review of the store. The long description on the store's page for this bike is the Storck erde.2's, repeated on all five of the store's product pages, so none of its figures describe this bike. The review shows the code FACESTORE. A cart test on 22 October 2026, made without the affiliate link, took a fixed €300 off each of the five bikes, for example €899 down to €599 on the M920 and €2,399 down to €2,099 on the Storck; if the discount line is missing from your cart, enter FACESTORE at checkout.
What we liked
- A single listed price of €1,199, with one variant in stock when read
- The photos show full-length fenders, an enclosed chain guard and a rear rack holding the battery
- A front suspension fork and CST Classic tires are visible in the photos
Worth noting
- No motor power, battery capacity, weight or range on the page
- Its only long text is the same as on the store's own Storck Erde.2 page and describes that bike, not this one
- The photos show neither the brakes nor a display clearly, and the page does not say whether the large front hub is a motor
- No outside coverage of the City 1.3 was found in searches on 2026-10-22
Questions before you buy
Does the City 1.3 have a front hub motor?
The page does not say. The photos show a large hub on the front wheel, but no motor power, motor type or motor position is stated for this bike anywhere on the page.
What brakes does the City 1.3 use?
The page does not say, and the photos do not show the brakes clearly.
What does the page say about the battery?
Nothing in words about this bike's own battery: the photos show a battery pack on the rear rack, and the page states no capacity, voltage, range or charge time.
Does PRO TOUR ship outside the EU?
Not according to its country selector, which lists 25 EU countries with prices in euros and no US, UK, Canadian, Australian or New Zealand option. The shipping policy page that mentions the US lower 48 is Totem USA's text. Ask [email protected] before ordering from outside the EU.
What is the return window?
Product pages say 30 days in three cases: an unopened item, a defective motor, battery or frame, or a ride-trial return under 10 km. The return policy page says 30 days, bars returns of sale items, gives EU buyers a 14-day cooling-off right and still shows '[INSERT RETURN ADDRESS]', so confirm the process with support before you buy.
What warranty do the bikes carry?
Product pages show a 2-year warranty label. The M920 manual says 24 months on the frame and 12 months on battery and motor, while the warranty policy page is Totem USA's US-only text with different terms. Ask [email protected] for the terms that apply to your bike in writing.
Sources & verification
What this review is based on and the day we last read it. Specs and claims from the maker are the maker’s own; the verdict and the rating are ours.
From the store
- PROTOUR City 1.3 Urban Electric Bike product page: specs, options and price (the buy buttons go there)Specs, options and the listed priceRead October 22, 2026
- PRO TOUR contact information (legal page)Trade name PRO TOUR BIKE, Piatra Neamt (Romania) address, registration number 51300185, [email protected]Read October 22, 2026
- PRO TOUR shipping policy pageText copied from Totem USA: free shipping to the US lower 48, 'Totem ships using FedEx and USPS', [email protected]Read October 22, 2026
- PRO TOUR warranty policy pageLimited warranty of Totem USA LLC (McKinney, Texas), US purchases only; frame lifetime, electronics 1 yearRead October 22, 2026
- PRO TOUR return and refund policy page30 days, no returns on sale items, EU 14-day cooling-off, return address still '[INSERT RETURN ADDRESS]'Read October 22, 2026
- PRO TOUR About page'Crafted in Czech', 3 factories, 258-point quality control, over 30 years; no company name or addressRead October 22, 2026
- PRO TOUR page titled 'test'Calls PROTOUR Golden Wheel Group's flagship e-bike brand since 1987; certificates named but not linkedRead October 22, 2026
- PRO TOUR Klarna financing pageKlarna monthly payments in 3, 6 or 12 installmentsRead October 22, 2026
Independent
- Verisign RDAP record for protourbike.comDomain registered 2025-02-19Read October 22, 2026
- Trustpilot lookup for protourbike.com (Australian site)No profile (page not found)Read October 22, 2026
What we couldn’t verify
- The page's long description and 'Award-Winning Design' paragraph are word for word the same text as on the store's own Storck Erde.2 page (250W mid-drive, belt drive, 360 Wh battery) and do not describe this bike, which has no specification table of its own.
- The photos show a large front-wheel hub, but the page does not say whether it is a motor, and neither the brakes nor a display can be seen clearly; no motor power, battery capacity, weight or range is stated.
- The shipping and warranty policy pages are copies of another company's text (Totem USA) and the return page keeps a placeholder address, so the product tabs' shipping, return and warranty terms cannot be checked against a policy.
- The store ties PROTOUR to Golden Wheel Group and says the bikes are crafted in Czechia, while its legal page gives a Romanian address; no company registry or certificate was available to check either claim.
- No independent test or customer review of this model was found in web searches made on 22 October 2026.
Spotted an error or something out of date? Tell us and we’ll fix it and update the date.
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