PROTOUR M920 City Electric Bike Review

Sold as a city e-bike, the PRO TOUR M920 shows a mountain-bike-style machine in its 25 photos: a down-tube battery, a front suspension fork, disc brakes, a rear derailleur and knobby tires. The page's own facts fit in one sentence, which states a 250W motor, a top speed of 25 km/h and a range of 40-60 kilometers, and a German and English user manual from April 2023 adds charge time and riding modes. The page's long description is the same text as on the store's own Storck Erde.2 page and does not describe this bike. The price is €899, with €1,099 crossed out.

Specifications

Options and pricing

Four variants are offered: Red or Blue, each in a 27.5 inch or a 29 inch size (the page's option names are in Chinese). All four cost €899 and all four were in stock when the page was read on 2026-10-22. A 'Sale' tag sits beside the price, and the page shows a crossed-out price of €1,099. The photos show a black frame with blue accents, and the page does not say whether the size refers to the wheels or the frame, or which rider heights each size suits.

How it compares

The Storck Erde.2 City Electric Bike costs €2,399 and its page lists a 250W 60 Nm mid-drive, a 360 Wh battery, a 1-speed belt drive and a net 19kg; the M920 shares the 250W figure but gives no battery size or weight. The T-BIRD MIAMI Urban Electric Bike at €999 and the PROTOUR City 1.3 Urban Electric Bike at €1,199 show step-through frames with rear-rack batteries in their photos but have no specification at all, so the M920's short statement and manual give it more documentation than either.

Shipping, returns and warranty

Where it sells: the store's country selector lists 25 EU countries (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), with prices in euros (a few countries in their own currency); there is no option for the US, UK, Canada, Australia or New Zealand. Shipping: each product page says every order ships free by DHL or UPS, except to Cyprus and Malta, in 3 to 7 business days. The separate shipping policy page says something else: free shipping to the lower 48 US states, a flat fee for refused shipments, and 'Totem' as the company shipping by FedEx and USPS, with a Totem USA support address, so it is another company's text and cannot be relied on. Returns: product pages give 30 days in three cases (an unopened item with proof of purchase, a defective motor, battery or frame shown with photos or video, and a 'ride trial' return if the bike was ridden under 10 km and shows no wear), a prepaid label and a refund 3 days after inspection, and exclude used products, batteries, special orders and accidental damage. The return policy page says 30 days for unworn items in original packaging, adds that sale items cannot be returned, gives EU buyers a 14-day cooling-off right and still tells you to send returns to '[INSERT RETURN ADDRESS]', a template placeholder. Warranty: product pages show a '2-Year Warranty' label; the warranty policy page is the limited warranty of Totem USA LLC of McKinney, Texas, which covers US purchases only (frame for life, electronics 1 year) and names Totem bikes. Payment: the store's Klarna page offers monthly payments in 3, 6 or 12 installments.

Before you buy

The page shows no customer reviews. Company: the store's legal page names PRO TOUR BIKE at Aleea Zambilelor 28, Piatra Neamt, Romania, with business registration number 51300185, which we could not check against a registry. The About page says the bikes are 'Crafted in Czech' by three factories, and a page titled 'test' calls PROTOUR the flagship e-bike brand of Golden Wheel Group, active since 1987, with 258 tests per bike; no certificate or test report is linked. The domain was registered on 19 February 2025. Trustpilot has no profile for protourbike.com, and web searches on 22 October 2026 found no independent review of the store. The long description on the store's page for this bike is the Storck erde.2's, repeated on all five of the store's product pages, so none of its figures describe this bike. The review shows the code FACESTORE. A cart test on 22 October 2026, made without the affiliate link, took a fixed €300 off each of the five bikes, for example €899 down to €599 on the M920 and €2,399 down to €2,099 on the Storck; if the discount line is missing from your cart, enter FACESTORE at checkout. The page shows a crossed-out regular price and a 'Sale' tag, which is the store's own comparison figure; the return policy page says sale items cannot be returned, and the product tab's return terms do not mention that.