FiiO M17 Android Music Player Review

At $1,799.99, with a crossed-out $1,999.99 on the page, the FiiO M17 is an Android music player with two ES9038Pro DAC chips and a THX amplifier. The page lists headphone outputs in 2.5mm, 4.4mm, 6.35mm and 3.5mm sizes, separate 3.5mm and 4.4mm line-outs, a 5.99-inch Full HD screen, a 9200mAh battery and a 12V DC supply.

Specifications

Options and pricing

The page shows a single option, Default Title, priced at $1,799.99 and orderable at read time, with a crossed-out price of $1,999.99. Its package list names a DC power adapter, a USB 3.0 Type-C cable, an AC cable, a quick start guide, an instructions manual, three aluminum alloy dust plugs, a MicroSD card eject pin, a screen protector, a FiiO DK3 cooling stand and a leather case.

How it compares

The FiiO M27 is $1,899 and its spec line names dual ES9039SPro DAC chips, against dual ES9038Pro here at $1,799.99. The iBasso DX270 R2R Ultra costs $1,299 with an 8-Channel R2R, fully differential design in its spec line. At $2,199, the Oriolus DPS-L2 states PCM decoding up to 32-Bit/384kHz and DSD up to DSD256 in its spec line, limits the M17 text does not give. The M17 suits buyers who want a 6.35mm plug and a DC supply; the DX270 costs less.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

FiiO's own notice "A letter to FiiO fans" (undated) lists HiFiGo among sellers it has not authorized and recommends buying FiiO products from local agents. FiiO says it still services genuine products bought from such sellers if the buyer emails [email protected], but the buyer pays the freight and duties if a unit must go back to China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.