RELAXONCHAIR Jasper Massage Chair Review

The Jasper is the least expensive massage chair RELAXONCHAIR has in stock and the newest of its three current models: its user manual is dated 2024. The Fullerton, California company sells it direct for $1,599, next to a crossed-out $2,999; this review quotes what you would pay. Like the brand's other chairs, it is designed in the USA and made in China, per the product page.

Four rollers travel a 57-inch SL-track, which follows the back and curves under the seat. When you switch it on, a body scan finds your shoulder height and then gives you seven seconds to move it up or down. Manual mode offers five techniques, including kneading, tapping and shiatsu, over the full back, part of the back or one spot, with three speed levels and three massage widths.

There are 18 airbags, in the shoulders, arms, waist, calves and feet, with three intensity levels, plus foot rollers with three speeds that you can switch off. The product page lists lower-back heat; the remote section of the 2024 manual describes heating for the backrest pad and the calves.

You get 12 auto programs, including stretching and Swedish- and Thai-style sessions, which run for 10, 20 or 30 minutes. Two zero-gravity positions tilt the chair back with your legs raised. Armrest shortcut keys, a USB charging port, a pocket for the remote or a phone and Bluetooth speakers round out the features. The manual asks users to keep each session within 30 minutes and any one area of the body within 5.

The Jasper is the smallest of the brand's three chairs in stock: 56 inches long, 29.5 wide and 45.9 high upright, and 67.8 inches long reclined, with 3 inches needed behind it. It weighs 185 lb and runs on 110 V at 140 W. RELAXONCHAIR recommends it for users from 5'2" to 6'2" and up to 264.5 lb, lower limits than the MK-V Plus's 6'5" and 300 lb.

It ships fully assembled in a single box, 214 lb with the pallet. Delivery is free by freight to the curb in the continental US, in 5–7 business days, with a 2–4 hour appointment window and a signature; Alaska and Hawaii cost extra, and P.O. boxes, military addresses and US territories aren't served. White Glove delivery, which carries it in, sets it up and takes the packaging away, costs $400 more.

The manual and the website give the same 3-year limited warranty: parts and labor in year one, including an on-site visit where one is available or transport to a repair center; parts only in year two, when you pay for labor or shipping; the main frame only in year three. It covers the original buyer and home use only. You can request a return within 30 days of delivery if the chair is unused and in its original packaging, minus a 15% restocking fee, and you pay the return shipping. The store shows the Jasper with a crossed-out $2,999 and its policy says sale items can't be returned, so ask before you buy.

The manual lists people who should not use the chair or should ask a doctor first, including people with a pacemaker, heart disease, osteoporosis, a curved spine or a herniated disc, and pregnant women. The store's product page shows one customer review so far: one star, from a buyer who had owned a RELAXONCHAIR for years and was not happy with the Jasper as its replacement. Within the range, the MK-V Plus ($2,499) has 38 airbags and a 6'5" limit, and the YUKON-4D ($6,499) adds 4D rollers and 76 airbags.