RELAXONCHAIR Jasper Massage Chair Review

The Jasper is the least expensive massage chair RELAXONCHAIR has in stock and the newest of its three current models: its user manual is dated 2024. The Fullerton, California company sells it direct for $1,599, next to a crossed-out $2,999; this review quotes what you would pay. Like the brand's other chairs, it is designed in the USA and made in China, per the product page.

Four rollers travel a 57-inch SL-track, which follows the back and curves under the seat. When you switch it on, a body scan finds your shoulder height and then gives you seven seconds to move it up or down. Manual mode offers five techniques, including kneading, tapping and shiatsu, over the full back, part of the back or one spot, with three speed levels and three massage widths.

There are 18 airbags, in the shoulders, arms, waist, calves and feet, with three intensity levels, plus foot rollers with three speeds that you can switch off. The product page lists lower-back heat; the remote section of the 2024 manual describes heating for the backrest pad and the calves.

You get 12 auto programs, including stretching and Swedish- and Thai-style sessions, which run for 10, 20 or 30 minutes. Two zero-gravity positions tilt the chair back with your legs raised. Armrest shortcut keys, a USB charging port, a pocket for the remote or a phone and Bluetooth speakers round out the features. The manual asks users to keep each session within 30 minutes and any one area of the body within 5.

The Jasper is the smallest of the brand's three chairs in stock: 56 inches long, 29.5 wide and 45.9 high upright, and 67.8 inches long reclined, with 3 inches needed behind it. It weighs 185 lb and runs on 110 V at 140 W. RELAXONCHAIR recommends it for users from 5'2" to 6'2" and up to 264.5 lb, lower limits than the MK-V Plus's 6'5" and 300 lb.

It ships fully assembled in a single box, 214 lb with the pallet. Delivery is free by freight to the curb in the continental US, in 5–7 business days, with a 2–4 hour appointment window and a signature; Alaska and Hawaii cost extra, and P.O. boxes, military addresses and US territories aren't served. White Glove delivery, which carries it in, sets it up and takes the packaging away, costs $400 more.

The manual and the website give the same 3-year limited warranty: parts and labor in year one, including an on-site visit where one is available or transport to a repair center; parts only in year two, when you pay for labor or shipping; the main frame only in year three. It covers the original buyer and home use only. You can request a return within 30 days of delivery if the chair is unused and in its original packaging, minus a 15% restocking fee, and you pay the return shipping. The store shows the Jasper with a crossed-out $2,999 and its policy says sale items can't be returned, so ask before you buy.

The manual lists people who should not use the chair or should ask a doctor first, including people with a pacemaker, heart disease, osteoporosis, a curved spine or a herniated disc, and pregnant women. The store's product page shows one customer review so far: one star, from a buyer who had owned a RELAXONCHAIR for years and was not happy with the Jasper as its replacement. Within the range, the MK-V Plus ($2,499) has 38 airbags and a 6'5" limit, and the YUKON-4D ($6,499) adds 4D rollers and 76 airbags.

Specifications

How it compares

On Oct 25, 2026 the Jasper was $1,599, the MK-V Plus $2,499 ($900 more) and the YUKON-4D $6,499. The Jasper page lists four rollers on a 57-inch SL track and 18 airbags with lower-lumbar heat, 2-stage zero gravity, a USB port and Bluetooth speakers; the MK-V Plus page lists a six-roller 50-inch L-track, 38 airbags and lower-lumbar heat; the YUKON-4D page lists 4D rollers, 76 airbags, heat in the back rollers and the feet, voice commands and Bluetooth speakers. The Jasper is the lightest of the three (185 lbs against 234 lbs and 344 lbs) and the only one listed as fully assembled, in one box of 214 lbs. with the pallet. Its specification table also gives the tightest limits: 5'2" to 6'2" and 264.5 lbs, against 5'2" to 6'5" and 300 lbs for the MK-V Plus, and 4'11" to 6'6" and 300 lbs for the YUKON-4D.

Who it suits: the Jasper for a smaller user who wants a chair that arrives assembled at $1,599, with a USB port and speakers; the MK-V Plus for taller or heavier users and 38 airbags at $900 more; the YUKON-4D for 76 airbags and 4D rollers. Skip the Jasper if you are over 6'2" or 264.5 lbs, or want more than lower-lumbar heat on the page. All three pages show a crossed-out price, so the refund policy's ban on returning sale items looks to cover each.

Shipping, returns and warranty

Read on Oct 25, 2026 from the store's shipping policy, refund policy, warranty page and terms of service, with its contact and home pages checked for conflicts. Where they say nothing, the point says so.

• Where it ships: the continental United States for the free standard service. Orders deliverable to Hawaii and Alaska "include a standard shipping fee"; the policy points to 1-866-647-3496 or [email protected] for them. It cannot deliver to P.O. Box addresses, military stations or other U.S. territories.
• Shipping fee: "Free standard shipping for all U.S. continental"; the Hawaii and Alaska fee is not stated. White Glove service, which carries the item inside, costs "an extra charge" and its price is not stated.
• Timing and delivery: the free service is delivered by freight in "5-7 business days". It arrives "at your curbside only" and needs a signature; carrying it inside is what the paid White Glove service adds. A shipping agent contacts you after purchase to set an appointment, and the policy asks you to allow a 2-4 hour window.
• White Glove service: for an extra charge a team moves the item to a room of your choice, unpacks and sets it up, and removes the debris. The policy warns to check the pathway width first, because some units are pre-assembled and the delivery agent "will not disassemble" the item to fit it through. A signature is required. The shipment leaves "our CA warehouse" for a local nationwide trucking company, whose delivery agent calls you to set the date and time once it reaches their local warehouse.

• Return window and condition: 30 days after receiving the item to request a return. The item must be in the condition you received it, "unworn or unused, with tags, and in its original packaging", with the receipt or proof of purchase.
• Return shipping and fees: "You are responsible for your return shipping charge." If you cannot find a carrier, the store "may provide return shipping arrangement", with the cost deducted from the refund. A 15% restocking fee is also deducted from the refund. The page does not say how a large freight item is to be sent back or what that would cost, and it gives no return address.
• How a return starts: email [email protected]; the page gives no other steps.
• Refunds: after the store receives and inspects the return, it says whether the refund is approved. If approved, the refund goes to the original payment method "within 10 business days", plus your bank's processing time. If more than 15 business days pass after approval, the page says to contact the store.
• Damaged or wrong items: inspect the order on reception and contact the store "immediately" if an item is defective, damaged or the wrong one.
• Not returnable: perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards. For an exchange it says to return the item and, once the return is accepted, buy the new one separately.

• Warranty length: a "Limited Three (3) Year Warranty" for the original purchaser against manufacturing defects in workmanship and material, from the original date of purchase, with proof of purchase required. It is not transferable to a second-hand owner.
• What each year covers: year 1, parts and labor, including transportation to and from an authorized repair center when on-site repair is not available (a technician can repair in-house at no cost where one is available). Year 2, defective parts or components only; you pay labor (standard service rate plus mileage fees) and transportation to a repair center. Year 3, the main structural body frame only, replaced if it bends or breaks; other parts and labor are available "at an additional cost". A replacement part is covered for 1 year from the date of receipt.
• Warranty exclusions: normal wear and tear (Velcro, zippers, fabric tears, cosmetic covers and the items on its parts and accessories page); misuse or abuse; a unit not assembled or installed per the instructions; damage in shipping, where claims go to the carrier; stains, fluids, mold, water, animal damage, cuts and burns; acts of God; other property damage or economic loss; second-hand owners; commercial use, which "voids this warranty"; products bought from unauthorized sellers; unnecessary service calls (you may be charged standard rates if no issue is found); "installation, set-up, or relocation from the originally installed location"; and modifications, improper power use, electrical disturbances and surges.
• Warranty claims: email [email protected] or call 1-866-647-3496 with proof of purchase. A Repair Order Number is assigned once the store receives the claim, and an authorized repair center "will not accept any repair without" it.
• Prices and errors: the terms let the store change prices without notice and correct errors in descriptions, prices or shipping charges, including by canceling an order after it has been placed.
• Seller and contact: the terms say the site is operated by RELAXONCHAIR, but their contact block shows unfilled template fields for trading name, business address, phone, registration number and VAT number, so no page names a legal entity or street address. The pages give [email protected] and 1-866-647-3496, and the contact page is a message form only. The terms are governed by United States law.

Where the pages disagree

• Free shipping: the home page says "All of our products come with FREE Curbside Delivery", while the shipping policy limits free standard shipping to the continental U.S. and says Hawaii and Alaska orders include a fee.
• Warranty: the home page says "3 year warranty to ensure your complete satisfaction". The warranty page gives full parts and labor only in year 1, parts only in year 2 with labor and transport at your cost, and the frame only in year 3.
• Where it ships: the shipping policy delivers to the continental U.S., plus Hawaii and Alaska for a fee, but the refund policy carries a "European Union 14 day cooling off period" clause for merchandise "being shipped into the European Union".
• Sale items: the refund policy says it "cannot accept returns on sale items" and does not define them, while the home page shows percentage-off badges (38% to 47%) on all of its listed best sellers.
• Damage in transit: the refund page says to contact the store "immediately" about a damaged item, while the warranty page excludes damage in shipping and says such claims "must be addressed and resolved with the designated carrier".

For this product, delivery is free curbside freight in the continental US (no order threshold; Hawaii and Alaska carry a fee), 5-7 business days with a signature, White Glove +$400 (the chair arrives fully assembled); the page shows $2,999 crossed out ("-47%"), which makes it a sale item the refund policy says it cannot take back, and any other return carries a 15% restocking fee plus your return freight; the page shows it in stock.