RELAXONCHAIR MK-V Plus Massage Chair Review

The MK-V Plus is RELAXONCHAIR's mid-range massage chair, sold direct by the Fullerton, California company in black or gray for the same $2,499; the product page says it is designed in the USA and made in China. The manual linked from the page is titled for the MK-V's 2018–2019 edition, and the page describes the Plus as an update with independent leg movement, smoother and quieter operation and extra padding. The store shows a crossed-out $3,999; this review quotes what you would pay.

The back mechanism uses six rollers on a 50-inch L-track that runs under the seat, and RELAXONCHAIR says the track suits users up to 6'5". A second-generation body scan measures from the seat to the shoulders before a session. There are five techniques — kneading, tapping, the two combined, shiatsu and rolling — and three levels each for the massage speed and the air intensity.

The 38 airbags work on the shoulders, arms, hands, waist, thighs, calves and feet, and the feet also get dual rollers with heel pressure points at two levels. Heat is limited to the lower back. Two customers on the store's page found the foot rollers hard or aggressive at first, and the store's FAQ suggests socks or a towel, or turning the foot rollers off.

Nine auto programs — five regular ones and four specialty ones, including yoga and stretch — run for up to 30 minutes, alongside full manual control, and the remote shows English or Korean. The 2018–2019 manual linked from the page describes five auto programs and an 8-minute quick session instead, so ask the store for the Plus's own manual if the details matter to you.

A one-touch zero-gravity recline tilts you back with your legs raised, and the footrest extends 6 inches for taller users. Because the chair slides forward as it reclines, the spec table asks for 3.5 inches behind it; the feature list says 3. It measures 60 inches long, 34 wide and 49 high upright and 69 inches long reclined. The spec table gives a 300 lb limit and the feature list 320 lb, so plan around 300.

The chair weighs 234 lb and ships in one box, 330 lb with the pallet; you connect the linkage on the footrest. Delivery is free by freight to the curb in the continental US, in 5–7 business days, with a 2–4 hour appointment window and a signature; Alaska and Hawaii cost extra, and P.O. boxes, military addresses and US territories aren't served. White Glove delivery, which carries it in, unpacks and sets it up and takes the packaging away, costs $400 more.

The 3-year limited warranty covers parts and labor in the first year, including an on-site visit where one is available or transport to a repair center. In the second year it covers parts only, and you pay for labor or shipping; in the third, only the main frame. It covers the original buyer and home use only. You can request a return within 30 days of delivery if the chair is unused and in its original packaging, minus a 15% restocking fee, and you pay the return shipping. The same policy says sale items can't be returned, so ask how that applies before you buy.

The store's page for the black chair shows seven customer reviews: four five-star, one four-star and two three-star, and one reviewer preferred the older MK-II Plus. The MK-V manual on the site has no list of people who shouldn't use the chair, but RELAXONCHAIR's YUKON-4D and Jasper manuals tell people with conditions such as osteoporosis, spine or disc problems, heart disease or a pacemaker, and pregnant women not to use those chairs, or only with a doctor's advice. Within the range, the Jasper ($1,599) arrives fully assembled, and the YUKON-4D ($6,499) adds 4D rollers and 76 airbags.

Specifications

How it compares

On Oct 25, 2026 the MK-V Plus was $2,499, the YUKON-4D $6,499 ($4,000 more) and the Jasper $1,599 ($900 less). The MK-V Plus page lists a six-roller 50-inch L-track, 38 airbags and lower-lumbar heat; the YUKON-4D page lists a 4D mechanism, 76 airbags, heat in the back rollers and the feet, voice commands and Bluetooth speakers, and genuine leather; the Jasper page lists four rollers on a 57-inch SL track, 18 airbags, lower-lumbar heat, Bluetooth speakers and a USB port, and a chair that arrives fully assembled. The MK-V Plus feature list names neither speakers nor voice control. On the specification tables it is 234 lbs against 344 lbs and 185 lbs, asks for 3.5 inches behind it against 2 and 3, and suits users up to 6'5" against 6'6" and 6'2".

Who it suits: the MK-V Plus for a mid-priced L-track chair for users up to 6'5", in one box (330 lbs. with the pallet) with only the footrest linkage to connect; the YUKON-4D for a buyer who wants 4D rollers and the most airbags and can take a three-box delivery; the Jasper for a smaller user who wants it fully assembled at $900 less. Skip the MK-V Plus if you want voice commands or speakers built in (its feature list names neither), or if you need dimensions you can plan around: the page gives two sets. All three pages show a crossed-out price, so the refund policy's ban on returning sale items looks to cover each.

Shipping, returns and warranty

Read on Oct 25, 2026 from the store's shipping policy, refund policy, warranty page and terms of service, with its contact and home pages checked for conflicts. Where they say nothing, the point says so.

• Where it ships: the continental United States for the free standard service. Orders deliverable to Hawaii and Alaska "include a standard shipping fee"; the policy points to 1-866-647-3496 or [email protected] for them. It cannot deliver to P.O. Box addresses, military stations or other U.S. territories.
• Shipping fee: "Free standard shipping for all U.S. continental"; the Hawaii and Alaska fee is not stated. White Glove service, which carries the item inside, costs "an extra charge" and its price is not stated.
• Timing and delivery: the free service is delivered by freight in "5-7 business days". It arrives "at your curbside only" and needs a signature; carrying it inside is what the paid White Glove service adds. A shipping agent contacts you after purchase to set an appointment, and the policy asks you to allow a 2-4 hour window.
• White Glove service: for an extra charge a team moves the item to a room of your choice, unpacks and sets it up, and removes the debris. The policy warns to check the pathway width first, because some units are pre-assembled and the delivery agent "will not disassemble" the item to fit it through. A signature is required. The shipment leaves "our CA warehouse" for a local nationwide trucking company, whose delivery agent calls you to set the date and time once it reaches their local warehouse.

• Return window and condition: 30 days after receiving the item to request a return. The item must be in the condition you received it, "unworn or unused, with tags, and in its original packaging", with the receipt or proof of purchase.
• Return shipping and fees: "You are responsible for your return shipping charge." If you cannot find a carrier, the store "may provide return shipping arrangement", with the cost deducted from the refund. A 15% restocking fee is also deducted from the refund. The page does not say how a large freight item is to be sent back or what that would cost, and it gives no return address.
• How a return starts: email [email protected]; the page gives no other steps.
• Refunds: after the store receives and inspects the return, it says whether the refund is approved. If approved, the refund goes to the original payment method "within 10 business days", plus your bank's processing time. If more than 15 business days pass after approval, the page says to contact the store.
• Damaged or wrong items: inspect the order on reception and contact the store "immediately" if an item is defective, damaged or the wrong one.
• Not returnable: perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases, sale items and gift cards. For an exchange it says to return the item and, once the return is accepted, buy the new one separately.

• Warranty length: a "Limited Three (3) Year Warranty" for the original purchaser against manufacturing defects in workmanship and material, from the original date of purchase, with proof of purchase required. It is not transferable to a second-hand owner.
• What each year covers: year 1, parts and labor, including transportation to and from an authorized repair center when on-site repair is not available (a technician can repair in-house at no cost where one is available). Year 2, defective parts or components only; you pay labor (standard service rate plus mileage fees) and transportation to a repair center. Year 3, the main structural body frame only, replaced if it bends or breaks; other parts and labor are available "at an additional cost". A replacement part is covered for 1 year from the date of receipt.
• Warranty exclusions: normal wear and tear (Velcro, zippers, fabric tears, cosmetic covers and the items on its parts and accessories page); misuse or abuse; a unit not assembled or installed per the instructions; damage in shipping, where claims go to the carrier; stains, fluids, mold, water, animal damage, cuts and burns; acts of God; other property damage or economic loss; second-hand owners; commercial use, which "voids this warranty"; products bought from unauthorized sellers; unnecessary service calls (you may be charged standard rates if no issue is found); "installation, set-up, or relocation from the originally installed location"; and modifications, improper power use, electrical disturbances and surges.
• Warranty claims: email [email protected] or call 1-866-647-3496 with proof of purchase. A Repair Order Number is assigned once the store receives the claim, and an authorized repair center "will not accept any repair without" it.
• Prices and errors: the terms let the store change prices without notice and correct errors in descriptions, prices or shipping charges, including by canceling an order after it has been placed.
• Seller and contact: the terms say the site is operated by RELAXONCHAIR, but their contact block shows unfilled template fields for trading name, business address, phone, registration number and VAT number, so no page names a legal entity or street address. The pages give [email protected] and 1-866-647-3496, and the contact page is a message form only. The terms are governed by United States law.

Where the pages disagree

• Free shipping: the home page says "All of our products come with FREE Curbside Delivery", while the shipping policy limits free standard shipping to the continental U.S. and says Hawaii and Alaska orders include a fee.
• Warranty: the home page says "3 year warranty to ensure your complete satisfaction". The warranty page gives full parts and labor only in year 1, parts only in year 2 with labor and transport at your cost, and the frame only in year 3.
• Where it ships: the shipping policy delivers to the continental U.S., plus Hawaii and Alaska for a fee, but the refund policy carries a "European Union 14 day cooling off period" clause for merchandise "being shipped into the European Union".
• Sale items: the refund policy says it "cannot accept returns on sale items" and does not define them, while the home page shows percentage-off badges (38% to 47%) on all of its listed best sellers.
• Damage in transit: the refund page says to contact the store "immediately" about a damaged item, while the warranty page excludes damage in shipping and says such claims "must be addressed and resolved with the designated carrier".

For this product, delivery is free curbside freight in the continental US (no order threshold; Hawaii and Alaska carry a fee), 5-7 business days with a signature, White Glove +$400; the page shows $3,999 crossed out ("-38%"), which makes it a sale item the refund policy says it cannot take back, and any other return carries a 15% restocking fee plus your return freight; the page shows it in stock, with a banner saying only 3 are left.