RELAXONCHAIR MK-V Plus Massage Chair Review

The MK-V Plus is RELAXONCHAIR's mid-range massage chair, sold direct by the Fullerton, California company in black or gray for the same $2,499; the product page says it is designed in the USA and made in China. The manual linked from the page is titled for the MK-V's 2018–2019 edition, and the page describes the Plus as an update with independent leg movement, smoother and quieter operation and extra padding. The store shows a crossed-out $3,999; this review quotes what you would pay.

The back mechanism uses six rollers on a 50-inch L-track that runs under the seat, and RELAXONCHAIR says the track suits users up to 6'5". A second-generation body scan measures from the seat to the shoulders before a session. There are five techniques — kneading, tapping, the two combined, shiatsu and rolling — and three levels each for the massage speed and the air intensity.

The 38 airbags work on the shoulders, arms, hands, waist, thighs, calves and feet, and the feet also get dual rollers with heel pressure points at two levels. Heat is limited to the lower back. Two customers on the store's page found the foot rollers hard or aggressive at first, and the store's FAQ suggests socks or a towel, or turning the foot rollers off.

Nine auto programs — five regular ones and four specialty ones, including yoga and stretch — run for up to 30 minutes, alongside full manual control, and the remote shows English or Korean. The 2018–2019 manual linked from the page describes five auto programs and an 8-minute quick session instead, so ask the store for the Plus's own manual if the details matter to you.

A one-touch zero-gravity recline tilts you back with your legs raised, and the footrest extends 6 inches for taller users. Because the chair slides forward as it reclines, the spec table asks for 3.5 inches behind it; the feature list says 3. It measures 60 inches long, 34 wide and 49 high upright and 69 inches long reclined. The spec table gives a 300 lb limit and the feature list 320 lb, so plan around 300.

The chair weighs 234 lb and ships in one box, 330 lb with the pallet; you connect the linkage on the footrest. Delivery is free by freight to the curb in the continental US, in 5–7 business days, with a 2–4 hour appointment window and a signature; Alaska and Hawaii cost extra, and P.O. boxes, military addresses and US territories aren't served. White Glove delivery, which carries it in, unpacks and sets it up and takes the packaging away, costs $400 more.

The 3-year limited warranty covers parts and labor in the first year, including an on-site visit where one is available or transport to a repair center. In the second year it covers parts only, and you pay for labor or shipping; in the third, only the main frame. It covers the original buyer and home use only. You can request a return within 30 days of delivery if the chair is unused and in its original packaging, minus a 15% restocking fee, and you pay the return shipping. The same policy says sale items can't be returned, so ask how that applies before you buy.

The store's page for the black chair shows seven customer reviews: four five-star, one four-star and two three-star, and one reviewer preferred the older MK-II Plus. The MK-V manual on the site has no list of people who shouldn't use the chair, but RELAXONCHAIR's YUKON-4D and Jasper manuals tell people with conditions such as osteoporosis, spine or disc problems, heart disease or a pacemaker, and pregnant women not to use those chairs, or only with a doctor's advice. Within the range, the Jasper ($1,599) arrives fully assembled, and the YUKON-4D ($6,499) adds 4D rollers and 76 airbags.