EBO SE 2 FamilyBot Review

EBO SE 2 is Enabot's newest and cheapest current FamilyBot, at $152.99 when checked on Oct 29, 2026, positioned as the direct upgrade to the original EBO SE, with a choice of two eye styles (Sunshine Eyes or Starlight Eyes) at checkout.

Enabot's own FAQ spells out the upgrade list versus EBO SE: a sharper 2K camera (up from 1080p) with built-in filters, more stable Wi-Fi 6 connectivity, animated expressive eyes instead of simple status-indicator lights, and more accurate auto-recharge combining infrared guidance with route memory. Enabot also cites specific performance gains over EBO SE -- including faster processing, Wi-Fi speed, and motor precision -- but labels this data as its own lab comparison rather than an independent benchmark.

Mobility is built around 9cm of ground clearance and the ability to cross obstacles up to 6mm tall, which Enabot says lets it glide over thin rugs and cords and fit under most low furniture. For pets, EBO SE 2 adds a built-in laser pointer and a feather-toy attachment, plus a new Pet Fun Patrol mode that replaces EBO SE's simpler 3-minute random patrol.

For home monitoring it supports 24/7 continuous recording plus event recording that triggers on movement or a change in the camera view. The battery is 2450mAh, rated for 4-7 hours of use with a 2-3 hour charge, and operating noise is 61dB -- the same as EBO Mini, since both use a brushed motor (EBO Mini Sport's quieter brushless motor and AI people/pet recognition aren't part of EBO SE 2). The box includes the robot, its charging dock, a power adapter, a pin tool, a pre-inserted 32GB SD card, the packaging box, and a user manual.

Shipping and after-sales terms match Enabot's storefront standard: free shipping with duties/VAT included to the US, Canada, UK, Australia, New Zealand and the rest of Europe and Asia; a 14-day free-reason return or 7-day DOA replacement/refund; and a 1-year warranty (2 years in the EU).

Specifications

How it compares

The EBO Mini lists the same 95 x 95 x 89mm body, 290±10g weight, 2K camera, Wi-Fi 6, 2450mAh battery, 61dB noise and ≤6mm obstacle and ≤4° slope figures, and on Oct 25, 2026 cost $179.99 against $152.99 for the SE 2, $27.00 more. The SE 2 page lists a feather-toy attachment and two eye styles; both pages list a built-in laser pointer and a patrol mode for pet play, and the Mini page lists real-world coding, which the SE 2 page does not mention. The EBO Mini Sport was $229.99, $77.00 above the SE 2, and adds a brushless motor at 48.5 dB against 61dB, AI recognition of people and pets, and 12 eye colors.

Who it suits: the SE 2 for the least expensive of the four FamilyBots compared here, with a laser pointer and a feather toy for a cat or dog; the Mini if block coding for kids matters; the Mini Sport if motor noise or automatic clip sorting matters. The EBO Air 2S at $269.00 is the step up for video calls and a 5000mAh battery. Skip the SE 2 if you want a quiet motor or two-way video; its page lists two-way audio.

Shipping, returns and warranty

Read on Oct 25, 2026 from the store's shipping policy, refund policy (which also holds the warranty terms) and terms of service, with its home page checked for conflicts. Where they say nothing, the point says so.

• Where it ships: "most countries worldwide". If your country can be selected at checkout and no delivery restriction is shown, the store says it can ship there. Some countries are unavailable because of carrier restrictions; the policy points to [email protected] for alternatives.
• Shipping fee: free for main units and bundles to Asia, Europe, the USA, Canada, Australia and New Zealand; $19.9 for accessories to those regions. "Other available regions" pay $49.9 for either.
• Delivery time: estimates of 5-15 days to the United States, around 10 days to Canada, 7-15 days to Europe and 7-10 days to Asia Pacific (a list that includes Australia and New Zealand), given in days rather than business days. Actual delivery "may vary depending on customs processing and local carrier services". For a faster option the policy says to email [email protected] before ordering; extra charges may apply.
• Carriers and tracking: DHL, FedEx, UPS and USPS are named, along with Yanwen Express, SF Express and "other freight forwarder channels as needed"; the store picks one by location and order details. Tracking comes by email and on the carrier's website. Signature and curbside delivery are not mentioned. An order may be split into several parcels, each with its own tracking email.
• Taxes and duties: VAT and import tax are included for Asia, Europe, the USA, Canada, Australia and New Zealand ("No extra fees upon delivery"). Elsewhere, local customs may charge duties, VAT or customs fees that the store says are "not within our control".
• Address changes and cancellations: before the order ships, email [email protected] with the order number and correct address. After it ships, the address "cannot be changed"; rerouting through [email protected] may bring carrier fees. You can ask to cancel before you receive the shipment notification email, and the store "will try to cancel the order for you"; once shipping information is provided, "cancellations are no longer supported".
• Missing, wrong or damaged items: email [email protected] with the order number, a photo of the package showing the shipping label, a photo of everything inside and a description. The store says that "depending on the situation" it will arrange a replacement, refund or partial refund. If no shipping update arrives within 7 business days of ordering, email [email protected].

• Two return routes: a 14-day return lets you apply for a full refund within 14 days of receiving the package "for any reason"; for returns not related to quality, "the return shipping cost will be covered by the customer". A 7-day return for items that arrive damaged, different or nonfunctional allows an exchange or full refund within 7 days of receipt, with return shipping paid by Enabot; email pictures or video plus a picture of the entire package.
• Condition: returned items must be in original condition, "without any installation marks or signs of use", and sealed in the original packaging. That sentence sits under the 7-day damaged-item heading; the 14-day return names no condition of its own.
• Not returnable: all accessories, including "chargers, replacement parts, and any other accessory items", are non-refundable.
• How a return runs: email [email protected] with the reason, your order number and shipping address; the store says it will get back to you within 48 hours. You need an RMA number from support before sending anything, and the parcel must go to the return address the store confirms: a US warehouse in DeSoto, Texas or a Germany warehouse in Düsseldorf. A parcel sent to an unapproved address "may result in the refund being denied".
• Refunds: after the parcel arrives, inspection takes "a few days"; the refund then "will be processed within 5 business days" and the store emails a notice. How soon it reaches you "depends on the processing speed of the bank". The page does not say which payment method the refund goes to, and it mentions no restocking fee.

• Warranty length: the warranty section covers Enabot products "purchased from authorized platforms" and does not list those platforms. It gives 1 year worldwide except European countries and 2 years for purchases within European countries, counted from the date you receive the package, and it applies only in the country of purchase.
• Warranty coverage: if "performance failure occurs during the warranty period, under conditions of proper use", the store says it will provide warranty service; it does not say whether that means repair, replacement or refund. Claims go to [email protected]. The page also recommends backing up and emptying the SD card before returning or exchanging the product.
• Warranty exclusions: normal wear and tear; damage from misuse, accidents (collision, fire, flood, earthquake, spills), neglect, abuse, alteration, modification, unusual stress, unauthorized repair or installation, improper storage, or use with unsuitable devices, software or services; use not following the documentation; damage from third-party equipment; commercial use or resale; and used or resold products. Enabot "reserves the right to make the final interpretation" of the terms.
• Seller and contact: the terms of service name WeHome Technology Company Limited and [email protected]; the home page gives [email protected] for questions. No page gives a postal address for the company; the two warehouse addresses are for approved returns.

Where the pages disagree

• Banner against the policy: the home page says "14 days return" and "1-year warranty". The refund policy makes accessories non-refundable, puts return shipping on you for returns not related to quality, and gives 2 years for purchases within European countries.
• Refund speed: the return steps say the store will "start to refund you immediately" once it has inspected the parcel. The refund section says inspection takes "a few days" and the refund is processed "within 5 business days".
• Contact address: the 7-day clause sends damaged or nonfunctional items to [email protected], while the shipping policy sends damaged items to [email protected], and the refund policy sends return requests and warranty claims to [email protected].

For this product, shipping to the US is free (the policy's free tier covers main units and bundles, with a 5 to 15 day estimate and no import fees); the page shows $152.99 with $179.99 crossed out and the refund policy names no sale-price exclusion; and both eye styles (US plug) were available in the store data on Oct 25, 2026.