QULOOS QA390 MOD Desktop DAC/Player Review

Priced at $2,099 on HiFiGO's page, the QA390 MOD is a QULOOS desktop DAC that the store title also calls a music player. The page names an ES9038PRO chip, PCM up to 32Bit/384KHz and DSD256, USB, Bluetooth 5.0, coaxial and optical inputs, balanced and single-ended headphone outputs, about 8.5 hours of battery life and a TF card slot. It describes the MOD as a mass-production version of the limited QA390LE.

Specifications

Options and pricing

Three colors are listed, Black, Red and Ti-Grey, each $2,099 and orderable when the page was read; the page calls titanium gray a limited-edition color that matches the QH1 headphone amplifier. Its package list names the QA390 mod, a SanDisk 64GB TF card with card set, a USB 3.0 card reader, a USB A to port B cable, a Type-C charging cable, an external power supply and an infrared remote controller.

How it compares

Prices side by side: $2,099 here, $246.75 for the AUNE X8 XVIII, $159 for the xDuoo DT01 and $599 for the SMSL PL200 MK2. The X8 XVIII quotes 32-Bit/768kHz and native DSD512, above the 32Bit/384KHz and DSD256 here; the DT01 lists the same 32-Bit/384kHz and DSD256; the PL200 MK2 is titled as a CD player. This page lists balanced headphone output power and a battery, so it suits buyers who want those; the other three suit a lower budget.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.