Softears SE6LIVE IEMs Review

The page describes the Softears SE6LIVE as a studio in-ear monitor made for live performers, with six balanced armature drivers on each side and a four-way crossover with a three-tube system, and lists it at $1,100. The specification section gives 16Ω@1kHz, 124dB/Vrms, THD+N below 1%@1kHz and 15~40kHz. Per the page, the cable is a Furukawa PCUHD silver-plated copper cable with a 3.5mm single-ended termination in gold-plated brass and 0.78mm 2-pin connectors.

Specifications

Options and pricing

One option, SE6LIVE, is listed at $1,100 and was orderable when the page was read, although the option field is named Color. The page text mentions Blue and Neon Purple shell colors that mark the left and right sides, but the store lists no color choice. The cable is described as 3.5mm single-ended on 0.78mm 2-pin connectors, and the page says silicone and memory foam ear tips come with it.

How it compares

The FiiO FA19 is listed at $999.99 with 10 BA drivers from Knowles, against 6 here at $1,100. The Softears Twilight is $930 and comes from the same maker, with a 10mm dynamic driver where the SE6LIVE uses armatures. The AFUL DAWN-X is $1,299.99 and names 1DD+8BA+4EST+1BC drivers. The SE6LIVE suits buyers who want an armature-only set with a 3.5mm cable at $1,100; the DAWN-X suits those who want a 14-driver mixed design.

Shipping, returns and warranty

HiFiGO sells from hifigo.com and says every order leaves its warehouse in China, usually 1-3 business days after it is placed, and says its delivery times are estimates, not promises. Its shipping policy gives the United States 1-2 weeks (about 10 days on average) by Priority and 6-10 days by Premium, both with duties and taxes prepaid by the store; Canada 2-3 weeks; the United Kingdom 1-2 weeks; and Australia 10-15 days. Express couriers (DHL, UPS, FedEx) take 3-7 days, but then the buyer pays any duties and taxes. No shipping page names New Zealand, PO boxes are not accepted, and the free-shipping thresholds differ between the store's own pages, so check the cart. One of its two shipping pages adds that a lost parcel on an order above $50 gets only a 50% refund. A US buyer reported a $40 tariff charge in August 2025, after which HiFiGO said it had added a customs notice at checkout.

Read the return terms before you order. The homepage advertises 7-day returns. Both of HiFiGO's policy pages offer a 7-day dead-on-arrival cover (a replacement or a full refund, with the return postage refunded) and also describe 30-day returns, but a request made 7 to 30 days after delivery loses 30% of the MSRP as a restocking fee (10% more if the packaging is incomplete), plus shipping both ways and duties, and the FAQ on the same pages says there is no refund or exchange once 7 days have passed. One version recommends reselling an opened product locally. Custom IEMs and custom cables cannot be returned, no return address is published, and buyers describe sending items back to China.

HiFiGO's warranty runs one year from the order date for parts and labor; its policy names desktop DACs and amps, IEMs and dongles at one year and gives cables and adapters three months. HiFiGO decides between repair and replacement, the buyer pays the shipping, and faulty items go back for service, not for a refund. Claims go to [email protected], the only contact the store lists: its pages name no company, street address or phone, and its terms are governed by the laws of China.

On Trustpilot, HiFiGO had 4.6 out of 5 from 378 reviews when we checked on 2026-10-28 (91% five-star, 5% one-star), and it had replied to about 75% of negative reviews; Trustpilot notes the store has not invited customers to review recently. The one-star reviews mostly concern the short return window and the deductions on returns, items listed in stock that turned out back-ordered, slow email support and a tariff charge on a US delivery in 2025. HiFiGO says its products are genuine and come in the brands' retail packaging; it does not claim to be an authorized dealer.